Terms | Spinbet Casino information

Using your account

Opening an account means accepting our terms. Play is restricted to adults aged 18 or over who also meet the gambling age in their place of residence. You are responsible for ensuring that gambling is lawful both where you live and where you access our service.

Our casino holds a licence from the Tobique Gaming Commission. Geographic and provider restrictions apply. NetEnt games are unavailable to players in Australia, and Australian players cannot receive NetEnt jackpot prizes.

Personal accounts

You may have one account for your own use. At registration, provide your name, birth date, home address and contact email or mobile number. Keep your details accurate and protect your login credentials. Nobody else, including a minor, may use your account.

Duplicate accounts may be closed at our discretion, with payouts cancelled. Gains from duplicate accounts are reclaimed, including amounts already withdrawn. Using a virtual private network to disguise your identity or location is prohibited.

Payments and verification

Fund your account using payment facilities in your own name. We do not accept funding from another person. Verification may hold up a withdrawal, and inaccurate or incomplete personal information can result in refusal of a withdrawal and account closure.

Gambling restrictions

Deposit limits include crypto as well as other payment methods. Amounts sent in cryptocurrency above a limit are not credited and are handled as unsolicited deposits. Trying to evade a limit can result in restrictions or closure.

You cannot use our services while enrolled in a national, state or multi-operator exclusion scheme that bars online gambling. If verified evidence shows enrolment before registration, any refund remains discretionary. It is limited to net deposits after the exclusion began, and the account is permanently closed.

Complaints

Contact our support team by email from your account's registered address with your username and a description of the issue. We review complaints and aim to respond within a reasonable period. Bet-settlement disputes must be submitted within three days, after which claims are not accepted.

An unresolved complaint can be referred to independent alternative dispute resolution without charge.