Contacts | Spinbet support

Talk to our team

For account questions, contact our support team using the email linked to your account. Verification help is available through live chat and email at any hour, every day.

Verification documents

Upload identity and address evidence through Verification in My Account. Supply colour images that are easy to read, without cropping the document edges. We may involve a specialist verification provider in the checks.

Making a complaint

Send your complaint by email, including your account username and an explanation of the problem. Our team reviews each submission and aims to reply within a reasonable period.

A dispute about a settled bet must reach us within three days of settlement. Claims received after that period are not accepted. If our complaints process does not resolve the issue, independent alternative dispute resolution is available without a fee.

Help with gambling limits

Contact our team to request limits or self-exclusion. You can also ask to close your account because of gambling problems. We verify account-closure requests before carrying them out.